Burgess and Hyder - Spennymoor

About us

This is a great opportunity to join a high growth company that can offer excellent career progression and development prospects. This role would suit somebody who enjoys a variety of work and has experience already as a receptionist or customer services. Dental experience highly desirable.
Please apply now!

What the role involves

  • Understand the vision and brand message for the practice
  • Front of house and receptionist duties; telephone management including booking and rescheduling appointments
  • Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms
  • Processing payments and recording daily takings
  • Opening and closing the practice
  • Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
  • Follow all practice systems and procedures
  • Any other ad hoc responsibilities as reasonably requested
  • Auto enrol pension scheme
  • 24/7 access to free Employee Assistance Programme
  • 20 day holiday allowance plus bank holidays (pro rata)
  • Dental allowance and eye care vouchers for VDU users
  • Career opportunities across the Dentex Health group

What we need from you

  • Good communication and customer service skills, keeping patient satisfaction in mind
  • Excellent professionalism and relationship building skills
  • Able to work intuitively and adapt to change
  • Strong work ethic, teamwork ability with an enthusiastic people-first attitude
  • High levels of attention to detail
  • Proficient user of the requisite dental software and Microsoft package
  • Vaccinated against Covid-19

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